Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide this will have no consequences. This only applies to the extent that no further information is provided in the subsequent processing operations.

"Personal data" means any information relating to an identified or identifiable natural person.

 

Server Log Files

You can visit our websites   without providing any personal information .

 Each time you access our website, usage data  is transmitted to us or our web host / IT service provider by your Internet browser and stored in log data (so-called server log files). This stored data includes, for example:  the name of the page accessed, the date and time of retrieval, the IP address, the amount of data transferred and the requesting provider. The processing takes place based on Art. 6 para. 1 lit. f GDPR for our overriding legitimate interest insuring the trouble-free operation of our website and to improve our offer.

Your data will be processed, inter alia:  to Canada.  For data transfers to Canada, an adequacy decision of the EU Commission.

 

Contact

Person in Charge

Contact us on request. Responsible for data processing is: Clicgear Europe BV, Klaproosstraat 4, 6641 AR Beuningen Netherlands, +31 850601654, europe@clicgear.com

Proactive contact of the customer by e-mail

If you contact us by e-mail on your own initiative, we will only  collect your personal data (name, e-mail address, text message) to  the extent  provided  by you. The data processing serves to process and answer your contact request.

If the contact serves the implementation of pre-contractual measures (e.g. advice on purchase interests, preparation of offers) or concerns a contract already concluded between you and us, this data processing takes place on the basis of Article 6 (1) (b) GDPR.

If we contact us for other reasons, this data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR for our overriding legitimate interest in processing and answering your request.  In this case, you have the right, for reasons arising from your particular situation to object at any time to this processing of personal data concerning you based on Art. 6 para. 1 lit. f GDPR.

We only use your E-Mail address to process your request.  Your data will then be deleted in compliance with statutory retention periods unless you have consented to further processing and use.

 

Collection and Processing When Using the Contact Form

When using the contact form, we collect your personal data (name, e-mail address, message text) only to  the extent provided by you. The data processing serves the purpose of establishing contact.

If the contact serves the implementation of pre-contractual measures (e.g. advice on purchase interests, preparation of offers) or concerns a contract already concluded between you and us, this data processing takes place on the basis of Art. 6 para. 1 lit. b GDPR.

If we contact us for other reasons, this data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR for our overriding legitimate interest in processing and answering your request.  In this case, you have the right, for reasons arising from your particular situation to object at any time to this processing of personal data concerning you based on Art. 6 para. 1 lit. f GDPR.

We  only use your e-mail address to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

 

Customer Account Orders

Account

When opening a customer account, we collect your personal data to the extent specified therein. The purpose of data processing is to improve your shopping experience and to simplify order processing. The processing is carried out on the basis of Art.  6 para.  1 lit.  a GDPR with your consent.  You can revoke your consent at any time by  notifying us without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation. Your customer account will then be deleted.

Collection, processing, and disclosure of personal data when placing orders

When ordering, we collect and process your personal data only to the extent necessary to fulfill and process your order and to process your enquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide this provision means that no contract can be concluded. The processing is carried out based on Art. 6 para. 1 lit. b GDPR and is necessary for the performance of a contract with you.

Your   data will be passed on , for example, to the  shipping companies and drop shipping providers selected  by you  , payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the legal requirements. The scope of data transmission is limited to a minimum.

Your data will be transmitted to Canada, among other places. For data transfers to Canada, an adequacy decision has been taken by the EU Commission.

 

Shipping Service Provider Merchandise Management

Forwarding of the e-mail address to shipping companies for information about the shipping status

We will pass on your e-mail address to the transport company as part of the contract processing, provided that you have expressly agreed to this in the ordering process. The purpose of the transfer is to inform you by e-mail about the shipping status. The processing takes place based on Art. 6 Abs. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the transport company without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.

Use of an external merchandise management system

We use a merchandise management system for contract processing as part of order processing.  For this purpose, your  personal data collected in the context of the order will be sent to

Shopify International Limited, Victoria Buildings, 2.  Floor, 1-2 Haddington Road Dublin 4, D04 XN32, Ireland

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. When a user accesses a website, a cookie can be stored on the user's operating system.  This cookie contains a characteristic string of characters that allows  the browser to  be uniquely identified when the website is called up again.

Cookies are stored on your computer.  Therefore, you have  full control over the use of cookies.  By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide on the acceptance individually as well as prevent the storage of the cookies and transmission of the data contained. Cookies that have already been stored can be deleted at any time. However, we would like to point out that you may then not be able to use all the functions of this website to their full extent.

Under the following links you can find out  how to manage cookies on the most important browsers (including deactivating them):

Chrome: https://support. google.com/accounts/answer/61416?hl=de

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/en-us/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated in the data protection declaration below, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services.  Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change.

The use of cookies or comparable technologies is based on§ 25 Abs. 2 TTDSG. The processing of your personal data takes place based on Art. 6 para. 1 lit. f GDPR for our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.

You have the right, for reasons arising from your particular situation, to object at any time to this processing of personal data concerning you.

Using GDPR Compliance Pro

We use the cookie consent tool GDPR Compliance Center from  Pandectes (Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626, Estonia; "Pandectes").

The plug-in enables you to give your consent to data processing via the website, in particular the setting of cookies, and to make use of your right of revocation for consents already given. The purpose of data processing is to obtain and document the necessary consents in data processing and thus to comply with legal obligations.

For this purpose, cookies are used by means of which, among other things, the consent status is stored and, if necessary, transmitted to Pandectes . This data will not be passed on to other third parties.

The data processing takes place to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR.

Further information on data protection at Pandectes can be found at: https://www.pandectes.io/privacy-policy/

 

Analysis of advertising tracking

Use of Google Analytics

On our website we use the web analysis service Google Analytics of Google Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google").

The data processing serves the purpose of analyzing this website and its visitors as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. Among other things, the following information may be collected: IP address, date and time of the page view, click path, information about the browser you use and the device (device) you use, pages visited, referrer URL (website through which you accessed our website), location data, purchase activities. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google Analytics uses technologies such as cookies, web storage in the browser and tracking pixels that enable an analysis of your use of the website. The information generated by this about your use of this website is usually transmitted to a Google server in the USA and stored there. For the USA, there is no adequacy decision of the EU Commission. The transfer of data takes place, among other things, on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, available at: https://policies.google.com/privacy/frameworks) and https://business.safety.google/adsprocessorterms. Both Google and U.S. government agencies have access to your data. Your data may be linked by Google to other data, such as your search history, your personal accounts, your usage data of other devices and any other data that Google has about you.

IP anonymization is activated on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 sentence 1 TTDSG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.

Further information on terms of use and data protection can be found under https://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/ as well as under https://policies.google.com/technologies/cookies?hl=de

Use of Google Ads Conversion Tracking

We use the online advertising program "Google Ads" on our website and in this context conversion tracking (visit action evaluation).   Google Conversion Tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).

When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer. These cookies have a limited validity, do not contain any personal data, and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on  the ad  and were  redirected to that page.  Each Google Ads customer receives a different cookie. Thus, there is no possibility that cookies can be tracked via the websites of Ads customers.

The information collected with the help of the conversion cookie is used for the purpose of creating conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified. Your data may be transmitted to the servers of Google LLC in the USA. For the USA, there is no adequacy decision of the EU Commission. The transfer of data takes place, among other things, on the basis of standard contractual clauses als suitable guarantees for the protection of personal data, available at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adscontrollerterms/.

The use of cookies or comparable technologies takes place with your consent on the  basis of § 25 para.  1 p.  1 TTDSG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until the revocation.

Further information and Google’s privacy policy   can be found  at: https://www.google.de/policies/privacy/

 

Plug-ins and Miscellaneous

Use of Google Tag Manager

We use the Google Tag Manager of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google").

This application manages JavaScript tags and HTML tags, which are used to implement tracking and analysis tools in particular. The data processing serves the purpose of the needs-based design and optimization of our website.

The Google Tag Manager itself neither stores cookies nor does it process personal data. However, it allows the triggering of further tags that may collect and process personal data.

Further information on terms of use and data protection can be found here https://www.google.com/intl/de/tagmanager/use-policy.html.

Use of Google reCAPTCHA

We use the reCAPTCHA service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). The purpose of the query is to distinguish the input by a human or by automated, machine processing. For this purpose, your input will be transmitted to Google and reused there. In addition, the IP address and, if applicable, other data required by Google for the reCAPTCHA service will be transmitted to Google. This data is processed by Google within the European Union and, if necessary, also transmitted to servers of Google LLC in the USA.  For the USA, there is no adequacy decision of the EU Commission. The transfer of data takes place, among other things, on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed under: https://policies.google.com/privacy/frameworks.

The use of cookies or comparable technologies takes place with your consent based on § 25 para.  1 p.  1 TTDSG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data takes place with your consent based on Art. 6 para. 1 lit. a GDPRO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until the revocation.

Further information on Google reCAPTCHA and the associated data protection declaration can be found at: https://www.google.com/recaptcha/intro/android.html and https://www.google.com/privacy.

Use of MapBox

This site uses the map service MapBox. The provider is Mapbox Inc., 5th Floor 740, 15th Street Northwest, Washington, DC 20005, USA.

To use the functions of MapBox, it is necessary to save your IP address. This information is usually transmitted to a MapBox server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of MapBox is in the interest of an appealing presentation of our online offers and an easy findability of the places indicated by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. Provided that a corresponding

Consent has been requested, the processing takes place exclusively on the basis of Art. 6 para. 1 lit. A GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. More information on the handling of user data can be found in MapBox's privacy policy: www.mapbox.com/legal/privacy/

Rights of data subjects and storage period

Rights of Data Subjects and Storage Period

Duration of storage

After completion of the contract, the data will first be stored for the duration of the warranty period, then  taking into account legal, in particular tax and commercial retention periods and then deleted after expiry of the period, unless you have consented to further processing and use.

Rights of the data subject

If the legal requirements  are met, you have the  following rights under Art. 15 to 20 GDPR: Right to  information, to correction, to deletion, to restriction of processing, to data portability.

In addition, according to Art.  21 para.  1 GDPR, you have the right to object to processing  carried out on art.  6 para.  1 f GDPR, as well as against processing for the purpose of direct marketing.

Right to lodge a complaint with the supervisory authority

In accordance with Art.  77 GDPR,  the right to complain to    the supervisory authority if you believe that  the processing of your personal data is not lawful.

Right to object

If the personal data processing listed here is based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR, you must object to this processing at any time with effect for the future for reasons arising from your particular situation.

Following the objection,  the processing of the data concerned will be terminated unless we can demonstrate  compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

 

last update: 10/01/2022